Terms of service

"Service" means the Plus + One platform and the event microsite we build and host on the Customer's behalf. "Customer" means the natural or legal person who places an Order. "Guest" means a person invited to an event whose data is processed via the Microsite. "Order" means the contract formed between Customer and Plus + One, evidenced by the Customer's email confirmation of an invoice issued by Plus + One. "Tier" means the Keepsake, Signature, or Heirloom package selected at Order time. "Microsite" means the event-specific website published at a Plus + One subdomain or a custom domain where supported.

Plus + One is a done-for-you service: we build, host, and maintain a private microsite for the Customer's event (wedding, christening, milestone). The Customer provides content and decisions; Plus + One does the building. The Microsite includes the modules listed in the chosen Tier (RSVP, photo gallery, schedule, gift registry, guestbook, etc.).

We may improve, modify, or discontinue features over time. Material changes that reduce the functionality the Customer paid for will be notified at least 30 days in advance and the Customer may, in that case, terminate without penalty for a pro-rated refund.

Orders begin via the contact form. Plus + One replies within one business day with a brief, an invoice, and a target publish date. Payment is concierge in the current MVP — bank transfer, Revolut, or in person. The invoice is issued before publication. Prices on /pricing are gross and final; Plus + One is not currently registered for Cyprus VAT (turnover is below the €15,600 mandatory registration threshold under the VAT Law 95(I)/2000), so no VAT line is added. If and when Plus + One becomes VAT-registered, prices and invoices will be updated accordingly with at least 30 days' notice. The Microsite is published once the invoice is settled and the Customer signs off on the preview.

Late payment: invoices are due 14 days from issue. Overdue amounts accrue statutory default interest under the Cyprus Late Payment in Commercial Transactions Law 123(I)/2012 (transposing Directive 2011/7/EU) until paid.

Full refund up to publication. After publication, weddings are unrepeatable and we have already done most of the work, so there is no automatic refund — but if the event itself is cancelled or postponed we will work with the Customer on a partial credit toward a future event.

EU consumer-protection law (Directive 2011/83/EU, transposed in Cyprus by the Consumer Rights Law 133(I)/2013 and in Greece by Joint Ministerial Decision Z1-891/2013) gives consumers a 14-day right of withdrawal for digital services until the service has been performed. By requesting publication of the Microsite the Customer expressly acknowledges that the service has been fully performed and waives the right of withdrawal under Article 16(m) of the Directive.

The Customer warrants that (a) all information provided is accurate; (b) the Customer has the rights and consents necessary to upload any photos, names, or text supplied to Plus + One, including the consent of every identified person to be displayed on the Microsite; and (c) the Customer will keep account credentials confidential and notify us promptly if they suspect compromise.

Don't use Plus + One for anything illegal, hateful, infringing, or fraudulent. Don't upload content that doesn't belong to you. Don't try to abuse the platform (e.g. mass scraping, attempting to access events that aren't yours, probing security mechanisms). We may suspend or terminate access for serious or repeated breaches; egregious cases may be reported to authorities.

The Customer owns the content provided to Plus + One (photos, names, story text) and grants Plus + One a non-exclusive, royalty-free, worldwide licence to host, process, display, and reproduce that content for the sole purpose of operating the Microsite for the duration of the Tier.

Plus + One owns the platform, the templates, the design system, and the underlying code, all rights reserved. The Customer's licence to use them is co-extensive with the Tier lifetime and is non-transferable.

We aim for high availability but do not guarantee a specific uptime in the MVP and offer no SLA. Planned maintenance is announced at least 24 hours in advance where reasonably possible. Emergency maintenance may be carried out without prior notice.

Email support is available at [email protected]. Target first-response window: one business day for Keepsake, priority response for Signature, and highest-priority handling for Heirloom. Day-of-event critical access issues are handled at priority for all tiers.

We work hard to keep the Service available, secure, and accurate, but we provide it on an "as is" basis. To the maximum extent permitted by law, our total aggregate liability for any and all claims arising from or relating to the Service is capped at the amount the Customer paid in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or exemplary losses (e.g. loss of profits, loss of goodwill, separate vendor refunds caused by event-day stress).

Nothing in these terms limits liability for fraud, gross negligence, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded by applicable law.

Either party may terminate for material breach if the other party fails to cure the breach within 14 days of written notice. On termination by Plus + One for Customer breach, no refund is owed; on termination by the Customer for Plus + One breach, the Customer receives a pro-rated refund of any prepaid Tier remainder.

Neither party is liable for failure to perform caused by events beyond reasonable control, including without limitation acts of God, war, civil unrest, government action, internet or telecommunications outage affecting a sub-processor, or pandemic. The affected party will notify the other promptly and resume performance as soon as reasonably possible.

Notices to Plus + One must be sent to [email protected]. Notices to the Customer will be sent to the email on file. Email notice is deemed delivered on the next business day after sending.

Severability. If any provision is held unenforceable, the rest of these terms remain in full force and the unenforceable provision is replaced by the closest enforceable equivalent.

Assignment. The Customer may not assign these terms or any rights under them without Plus + One's prior written consent. Plus + One may assign these terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

Waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.

Entire agreement. These terms, together with the Privacy Policy, the DPA, and any Order, constitute the entire agreement between the parties and supersede prior representations on the same subject.

Language. These terms are made available in English and Greek. Both versions are intended to be legally equivalent. In the event of any conflict, the English version controls.

Changes. We may update these terms from time to time. Material changes affecting existing customers are notified at least 30 days in advance and continued use of the Service after the effective date constitutes acceptance.

These terms are governed by the laws of the Republic of Cyprus. Disputes are subject to the exclusive jurisdiction of the courts of Nicosia, Cyprus, except that consumers retain any non-waivable rights under EU consumer-protection law to bring proceedings in their country of residence.

Online dispute resolution. The European Commission's online dispute-resolution platform is available at https://ec.europa.eu/consumers/odr.